Use the returns portal below to start your return — enter your order number and email address to see your eligible items, then follow the steps to select what you're returning and why. You'll receive confirmation and next steps by email, including your return address and any paperwork needed. We recommend using a tracked or insured service to send your item back, and keeping proof of postage, as we can't be responsible for items lost or damaged in transit.

You have 30 days to decide if you want to keep your purchase.

Once we receive and inspect your returned item, we'll process your refund within 3 business days. Refunds are issued to your original payment method — please allow up to 7 additional days for it to appear, depending on your bank.

Use the returns portal below to start your return — enter your order number and email address to find your item, then follow the steps to select what you're returning and the fault. You'll receive confirmation and next steps by email.

Some items can't be returned for hygiene reasons or due to personalization, these include:

• Custom flights
• Personalized nylon ring grip shafts
• Personalized polymer shafts
• Customized cases
• Sealed goods for health or hygiene reasons that have been opened
• Items that have been mixed inseparably with other products after delivery

As with all returns, the item must be in unused, resalable condition. For physical gift cards, vouchers, or scratch-code products this means they must be:

• Unused and unredeemed.
• Have the scratch panel fully intact and undamaged.
• Be returned in its original condition.

We reserve the right to refuse a refund if the scratch panel has been removed, damaged, or if there is evidence that the code may have been viewed, copied, or used. No refunds will be given for partial or unused subscriptions that do not meet the above criteria.

Full Refund Policy can be viewed here